Thousands of United States and England supporters were unable to access their match tickets to the World Cup after the FIFA app crashed on Monday.
According to an organizer of an American fan group, the tickets on the FIFA ticketing app that fans planned to use to access stadiums “disappeared” from their accounts. As a result, fans who purchased additional tickets for travel companions for the United States’ game against Wales were unable to transfer their tickets.
In order to rectify the problem, the World Cup organizers directed fans who had encountered this issue to go to the Doha Exhibition & Convention Center in the West Bay section of the capital city of Doha. Lines at the building were as long as 500 people.
When the match between England and Iran kicked off at 4 p.m. local time, hundreds of fans were reportedly still struggling to gain access to the stadium. A portion of England fans also complained that “excessively strict” security measures had also caused a delay in entering the stadium.
FIFA advised that if fans were unable to access their tickets, the stadium’s Ticket Resolution Point would be able to assist them.